ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
[5 July 2019] ICASA presented its Annual Performance Plan (APP) for the period 1 April 2019 - 31 March 2019 to the Portfolio Committee for Communications on 3 July 2019. ICASA Presentation APP 2019-20FY 3 [...]
[12 April 2019] ICASA will be holding a two-day workshop on the Draft Code for Persons with Disabilities, inviting interested stakeholders who have been involved in the consultation process around the first, second and third [...]
[3 March 2019] ICASA has delayed the implementation date for certain regulations relating to an option to opt-out of notification for depletion of voice, SMS and data services and the out-of-bundle usage requirements as per [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will [...]