ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
[8 August 2017] ICASA has published draft amendments to the End-user and Subscriber Service Charter Regulations 2016. These amendments are generally pro-consumer and seek to make the following changes to current practices: Voice and SMS [...]
[8 January 2016] The Department of Telecommunications and Postal Services has invited interested persons to attend an interactive symposium on ICTs and accessibility to be held from 3-5 February 2016 in White River, Mpumalanga. DTPS Invite [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]
ICASA has made available their Annual Report for the period ending 31 March 2011. The Report details ICASA's efforts and progress over the last year in the South African regulatory environment. See below for some [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will [...]