ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
[15 October 2023] Independent Communications Authority of South Africa Annual Report 2022/23 ___ [14 July 2023] ICASA has published its Annual Performance Plan for the 2023/24 financial year. ICASA Annual Performance Plan for the 2023/24 [...]
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will [...]