Consumer protection
ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
ICASA
[2 April 2025] ICASA has published its Annual State of the ICT Sector Report. ICASA - State of the ICT Sector in South Africa - 2025 __ [11 May 2024] ICASA's Annual Performance Plan [...]
end-user and subscriber service charter regulations
| 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | [30 March 2025] ICASA provided an update on its progress with amending these Regulations to Parliament. ___ [17 September [...]
direct marketing under the consumer protection act
[3 November 2024] The Minister of Trade, Industry and Competition has published draft amendments to regulations under the Consumer Protection Act 2008 intended to help implement an opt-out registry for direct marketing distributed by electronic [...]
ICTs for people with disabilities
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for [...]
Carrier Select & Carrier Pre-selection
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
ICASA Annual Report: Consumer Affairs
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]