ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
[21 November 2017] ICASA has published a further draft of the Code for Persons with Disabilities after taking into consideration comments and recommendations from stakeholders received in respect of the November 2014 draft regulations. Draft [...]
[17 November 2017] ICASA has published a second round of draft amendments to the End-user and Subscriber Service Charter Regulations 2016 for public comment, accompanied by an explanatory note setting out changes made and the reasons [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]
ICASA Presentation Annual Report 2016/17 __ ICASA has made available their Annual Report for the period ending 31 March 2011. The Report details ICASA's efforts and progress over the last year in the South African [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will [...]