End-user and Subscriber Service Charter

2019-03-03T14:25:10+02:00Mar 3rd, 2019|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[3 March 2019] ICASA has delayed the implementation date for certain regulations relating to an option to opt-out of notification for depletion of voice, SMS and data services and the out-of-bundle usage requirements as per the First EUSSC Amendment Regulations 2019. This is to allow licensees sufficient time to configure their systems and processes, with [...]

ICASA Consumer Advisory Panel

2018-03-01T16:43:02+02:00Mar 1st, 2018|Consumer Affairs, snippets|

[1 March 2018] The Consumer Advisory Panel will be (re)launched at the capital Moloko Hotel on 9 March, with registration commencing at 09h00. __ [28 June 2017] ICASA has published a Reasons Document on the Consumer Advisory Panel Regulations which can be viewed at the following link: Consumer Advisory Panel Regulations 2017 - Reasons Document [...]

Portfolio Committee hearings on Cost to Communicate

2017-11-05T13:28:02+02:00Nov 5th, 2017|competition, Consumer Affairs, snippets|

[5 November 2017] The DTPS presented on the cost to communicate before the Telecommunications and Postal Services Portfolio Committee on 31 December 2017. A presentation on data pricing trends was also made by Research ICT Africa. DTPS presentation on Cost to Communicate 31 October 2017 Research ICT Africa presentation on Cost to Communicate 31 October 2017 [...]

ICASA and the National Consumer Commission

2017-03-02T16:13:17+02:00Jul 24th, 2015|Consumer Affairs, ICASA, snippets, Uncategorized|

[13 July 2015] ICASA and the National Consumer Commission (NCC) have entered into a Memorandum of Agreement which sets out which type of consumer complaints each will deal with in future. Memorandum of Agreement entered into between the National Consumer Commission and the Independent Communications Authority of South Africa (July 2015) In broad terms: the NCC [...]

Consumer Protection Act compliance for ISPs

2012-06-27T07:41:06+02:00Jun 27th, 2012|Consumer Affairs, miscellaneous, snippets|

The Consumer Protection Act (CPA) applies to ISPs, and if an ISP’s contracts or its processes do not comply with the CPA’s rather onerous provisions, this can have painful consequences. Annoyingly, the CPA will apply to an ISP’s smaller clients, but most of it will not apply to corporate clients. If an ISP wishes to [...]

ICASA Annual Report: Consumer Affairs

2011-11-11T12:23:28+02:00Nov 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]