Portfolio Committee hearings on Cost to Communicate

2017-11-05T13:28:02+00:00 November 5th, 2017|competition, Consumer Affairs, snippets|

[5 November 2017] The DTPS presented on the cost to communicate before the Telecommunications and Postal Services Portfolio Committee on 31 December 2017. A presentation on data pricing trends was also made by Research ICT Africa. DTPS presentation on Cost to Communicate 31 October 2017 Research ICT Africa presentation on Cost to Communicate 31 October 2017 [...]

ICASA Consumer Advisory Panel

2017-06-28T10:27:04+00:00 June 28th, 2017|Consumer Affairs, snippets|

[28 June 2017] ICASA has published a Reasons Document on the Consumer Advisory Panel Regulations which can be viewed at the following link: Consumer Advisory Panel Regulations 2017 - Reasons Document ___ [30 March 2017] ICASA has published finalised Consumer Advisory Panel Regulations which came into force on publication in the Government Gazette on 28 [...]

End-user and Subscriber Service Charter

2018-02-21T07:53:10+00:00 February 20th, 2017|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[20 February 2018] ICASA intends to hold public hearings in respect of the submissions received in response to the second round of draft Regulations on 1 and 2 March 2018 at the ICASA head office in Sandton. Members of the public are encouraged to participate due to the prevailing concerns regarding high data costs, data [...]

ICASA and the National Consumer Commission

2017-03-02T16:13:17+00:00 July 24th, 2015|Consumer Affairs, ICASA, snippets, Uncategorized|

[13 July 2015] ICASA and the National Consumer Commission (NCC) have entered into a Memorandum of Agreement which sets out which type of consumer complaints each will deal with in future. Memorandum of Agreement entered into between the National Consumer Commission and the Independent Communications Authority of South Africa (July 2015) In broad terms: the NCC [...]

Consumer Protection Act compliance for ISPs

2012-06-27T07:41:06+00:00 June 27th, 2012|Consumer Affairs, miscellaneous, snippets|

The Consumer Protection Act (CPA) applies to ISPs, and if an ISP’s contracts or its processes do not comply with the CPA’s rather onerous provisions, this can have painful consequences. Annoyingly, the CPA will apply to an ISP’s smaller clients, but most of it will not apply to corporate clients. If an ISP wishes to [...]

ICASA Annual Report: Consumer Affairs

2011-11-11T12:23:28+00:00 November 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]