End-user and Subscriber Service Charter

2018-07-03T12:33:33+00:00June 11th, 2018|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[11 June 2018] See below for the postponement notice issued by ICASA. Suspension of the Effective Date of the End-user and Subscriber Services Charter Amendment Regulations, 2018 ___ [7 June 2018] Update - ICASA has decided that it will defend the application by Cell C and to this end, has resolved to postpone the effective [...]

ICASA

2018-05-06T22:18:59+00:00May 6th, 2018|competition, Consumer Protection, frequency, ICASA, licensing, News, snippets|

[6 May 2018] The Minister of Communications has called for nominations for an evaluation panel charged with evaluating the performance of ICASA's chairperson and councillors and reporting to the National Assembly. Public nominations for persons to serve as members of the Evaluation Panel for the ICASA Council Terms of Reference ICASA Evaluation Panel ___ [19 [...]

ICTs for people with disabilities

2017-12-20T10:06:35+00:00December 20th, 2017|Consumer Protection, licensing, miscellaneous, snippets|

[20 December 2017] The deadline for submissions on the Draft Code for Persons with Disabilities has been extended to 16h00 on 17 January 2018. Extension Code for Persons with Disabilities Draft Regulations ___ [21 November 2017] ICASA has published a further draft of the Code for Persons with Disabilities after taking into consideration comments and [...]

Carrier Select & Carrier Pre-selection

2014-04-19T15:12:00+00:00April 29th, 2012|access, Consumer Protection, snippets|

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]

ICASA Annual Report: Consumer Affairs

2011-11-11T12:23:28+00:00November 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]

ICASA Notification on the Exemption Process as per the Consumer Protection Act

2017-03-02T12:30:42+00:00April 30th, 2011|Consumer Protection, snippets|

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]

CPA Regulations

2017-03-02T12:31:25+00:00April 30th, 2011|Consumer Protection|

Consumer Protection Act Regulations (1 April 2011) The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable to [...]