[3 November 2024] The Minister of Trade, Industry and Competition has published draft amendments to regulations under the Consumer Protection Act 2008 intended to help implement an opt-out registry for direct marketing distributed by electronic communications. Draft Amendments to Consumer Protection Act Regulations 2024 Opt-out registry Public comment is due by 15 January 2025. Submissions [...]
| 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | [17 September 2024] Public hearings on draft amendments to the End-user and Subscriber Service Charter Regulations 2016 will be held on the 1st and 2nd of October 2024. Public Hearings: Draft amendments to the End-user and Subscriber Service Charter [...]
[11 May 2024] ICASA's Annual Performance Plan for the period 1 April 2024 to 31 March 2025 has been made available. ICASA Annual Performance Plan 2024-25 Financial Year ___ [13 April 2024] ICASA has published the State of the ICT Sector Report 2024. The State of the ICT Sector Report 31 March 2024 ___ [...]
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for Persons with Disabilities Regulations, 2021 Code for Persons with Disabilities Regulations, 2021 - Reasons Document ___ [24 July 2020] ICASA [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]
Consumer Protection Act 2008