[15 October 2023] Independent Communications Authority of South Africa Annual Report 2022/23 ___ [14 July 2023] ICASA has published its Annual Performance Plan for the 2023/24 financial year. ICASA Annual Performance Plan for the 2023/24 financial year ___ [7 November 2022] Four new ICASA Councillors have been appointed by the Minister of Communications and Digital [...]
| 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | [1 April 2023] The End-User and Subscriber Service Charter Amendment Regulations 2023 have been gazetted and came into force on 28 March 2023. End-User and Subscriber Service Charter Amendment Regulations, 2023 Reasons: End-User and Subscriber Service Charter Amendment Regulations, [...]
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for Persons with Disabilities Regulations, 2021 Code for Persons with Disabilities Regulations, 2021 - Reasons Document ___ [24 July 2020] ICASA [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]
Consumer Protection Act Regulations (1 April 2011) The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable to [...]
Consumer Protection Act 2008