End-user and Subscriber Service Charter

2022-05-18T09:35:56+02:00May 16th, 2022|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[16 May 2022] ICASA has extended the deadline for written submissions to 16h00 on 17 June 2022 (previously 18 May). Extension of deadline for comments - Draft EUSSC Amendment Regulations 2022 ___ [3 April 2022] ICASA has published a set of proposed further amendments to the End-User and Subscriber Service Charter Regulations 2016 for public [...]


2022-05-09T21:01:34+02:00Apr 4th, 2022|competition, Consumer Protection, frequency, ICASA, licensing, News, snippets|

[9 May 2022] ICASA presented its Annual Performance Plan for the 2022/23 financial year in Parliament on 3 May 2022. ICASA Annual Performance Plan 2022-23 __ [4 April 2022] ICASA has published its annual review of the South African ICT sector. State of ICT Sector Report March 2022 __ [27 March 2022] The process [...]

ICTs for people with disabilities

2021-04-09T12:02:27+02:00Apr 9th, 2021|Consumer Protection, licensing, miscellaneous, Open for comment, snippets|

[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for Persons with Disabilities Regulations, 2021 Code for Persons with Disabilities Regulations, 2021 - Reasons Document ___ [24 July 2020] ICASA [...]

Carrier Select & Carrier Pre-selection

2014-04-19T15:12:00+02:00Apr 29th, 2012|access, Consumer Protection, snippets|

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]

ICASA Annual Report: Consumer Affairs

2011-11-11T12:23:28+02:00Nov 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]

ICASA Notification on the Exemption Process as per the Consumer Protection Act

2017-03-02T12:30:42+02:00Apr 30th, 2011|Consumer Protection, snippets|

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]

CPA Regulations

2017-03-02T12:31:25+02:00Apr 30th, 2011|Consumer Protection|

Consumer Protection Act Regulations (1 April 2011) The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable to [...]

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