ICASA

2019-07-08T14:18:18+02:00Jul 5th, 2019|competition, Consumer Protection, frequency, ICASA, licensing, News, snippets|

[5 July 2019] ICASA presented its Annual Performance Plan (APP) for the period 1 April 2019 - 31 March 2019 to the Portfolio Committee for Communications on 3 July 2019. ICASA Presentation APP 2019-20FY 3 July 2019 ___ [1 November 2018] ICASA 2017/2018 Annual Report ___ [20 September 2018] ICASA is relocating its head office from [...]

End-user and Subscriber Service Charter

2019-03-03T14:25:10+02:00Mar 3rd, 2019|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[3 March 2019] ICASA has delayed the implementation date for certain regulations relating to an option to opt-out of notification for depletion of voice, SMS and data services and the out-of-bundle usage requirements as per the First EUSSC Amendment Regulations 2019. This is to allow licensees sufficient time to configure their systems and processes, with [...]

Carrier Select & Carrier Pre-selection

2014-04-19T15:12:00+02:00Apr 29th, 2012|access, Consumer Protection, snippets|

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]

ICASA Annual Report: Consumer Affairs

2011-11-11T12:23:28+02:00Nov 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]

ICASA Notification on the Exemption Process as per the Consumer Protection Act

2017-03-02T12:30:42+02:00Apr 30th, 2011|Consumer Protection, snippets|

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]

CPA Regulations

2017-03-02T12:31:25+02:00Apr 30th, 2011|Consumer Protection|

Consumer Protection Act Regulations (1 April 2011) The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable to [...]