[3 February 2012] The date for the switchover to the 116 short code as the exclusive way to access toll-free child helpline services has been postponed again to 15 March 2021.
Notice extending use of the toll free number for child helpine services [2 February 2021]
ICASA has encouraged licensees to implement a voice recorded message advising the public of the imminent changeover to the 116 short code (such messages to be played on calls to both numbers).
[19 January 2021] ICASA has deferred the termination of the current Child Helpline Service Hotline (0800 05 55 55) – previously 15 January 2021 – to 15 March 2021, at which point the harmonised short code 116 per the amended Regulations will take effect. Licensees are requested to continue to route traffic to the existing number in the interim. Further details can be found in the ICASA statement below:
[16 April 2020] ICASA has published the Numbering Plan Amendment Regulations, 2020 which will come into force three months from the date of publication in the government gazette (15 April 2020).
[3 March 2019] ICASA has published draft amendments to the Numbering Plan Regulations 2016 intended to harmonise use of the short code 116 for child helpline services.
Written submissions are due by 12 April 2019 and can be sent to email@example.com.
This initiative flows from a resolution taken by the Communications Regulatory Association of Southern Africa (“CRASA”) to the effect that member states consider providing free of charge communication services to persons calling child helpline services.
[21 May 2018] ICASA has requested that all relevant licensees provide progress reports on the migration of machine related services to the 14-digit numbering block specified for this purpose in the interval leading up to the 28 September 2018 deadline. The three reports should adhere to the format as per the Notice below and should be submitted by 16h00 on 31 May, 20 July and 7 September 2018, respectively.
[30 March 2017] ICASA has published an amendment to the Numbering Plan Regulations 2016 which extends the deadline for migration of machine related services to the 14-digit numbering block specified for this purpose to 28 September 2018.
The amendment came into force on 27 March 2017.
[20 February 2017] ICASA has published an explanatory memorandum setting out the reasons for the adoption of the final Regulations on the Code of Conduct for Premium Rated Services.
[7 November 2016] ICASA have published the finalised Code of Conduct for Premium Rated Services.
The Code of Conduct came into force on 4 November 2016. These are regulations under the Electronic Communications Act which apply to all electronic communications network services (ECNS) and electronic communications services (ECS) licensees.
[30 March 2016] ICASA has published the Numbering Plan Regulations 2016.
[30 March 2016] ICASA will be holding public hearings on the Draft Regulations on a Code of Conduct for Premium Rated Services on 31 March 2016 at its head office in Sandton.
[6 March 2016] Below are links to the submissions received by ICASA in response to the Draft Regulations on a Code of Conduct for Premium Rated Services.
[29 December 2015] ICASA has published a draft code of conduct intended to set out minimum standards applicable to the provision of a premium rated service.
Comments are due by 16h30 on 12 February 2016 and may be submitted to Ms Tumishang Makhafola of the Numbering Division, per email: TMakhafola@icasa.org,za (Cc: firstname.lastname@example.org).
A premium rated service is defined as:
“Premium rated service” means a service accessible by means of premium rated numbers irrespective of the originating electronic communications network used, whereby the service charged at a higher rate than a standard rate service (nominal rate based on an end-user’s billing plan) and in some instances where a portion of the charge is passed to a premium rated service provider.
[15 November 2015] ICASA is seeking input from the public on proposed amendments to its draft Numbering Plan Regulations 2015.
Comments are due by 16h30 on 3 December 2015 and may be sent in Microsoft Word format to Mr Mokibelo Maake by email to email@example.com & cc:firstname.lastname@example.org
The proposed amendments relate to
- the addition of a definition of “bulk SMS/MMS service”:
“Bulk Short Message Service (SMS)\ Multi Media Service (MMS) service” means a subset service of Machine Related services (MRS) which comprises of communication, sent in large volumes, that originates from a device or machine to persons;”
- The addition of regulations which state that Bulk SMS/MMS services offered from previously allocated numbers are exempt from the migration to machine-related services (MRS). All future assignments for bulk SMS/MMS services, that extend beyond the numbering capacities reserved and provisioned by providers, must be in the designated numbering range for MRS.
- The addition of codes for accessing government services
[26 August 2015] ICASA has published a notice delaying the date for compliance with the toll free framework, premium rate service code of conduct and the migration of machine related services. No firm future date has been provided.
The Independent Communications Authority of South Africa (“the Authority”) hereby gives notice postponing the implementation dates as specified in the General Notice number 852 of 2014.
The new implementation timelines of regulations (24), (25) and (26) of the Numbering Plan Regulations, GG 35737 will be communicated by the Authority in due course, pending the finalisation of the draft Numbering Plan Regulations and the Premium Rate Services Code of Conduct.
ICASA had previously extended the deadline for compliance with the toll free framework and premium rate service code of conduct to 31 July 2015 and the deadline for compliance with the migration to machine related services to 31 December 2015.
[27 June 2015] ICASA has published the draft Numbering Plan Regulations 2015 for comment.
Written representations must be submitted by no later than 16h30 on 07 August 2015 by post, hand delivery, facsimile transmission or electronic mail (in Microsoft Word) for the attention of:
Mr Mokibelo Maake
Facsimile: (011) 566 3704
Telephone: (011) 566 3703
Electronic mail: email@example.com;