Consumer protection
ICASA’s mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.
ICASA
[26 May 2026] The communications regulator provided Parliament wtih an update on some key issues on 15 May 2026. Future Overall Agenda on the use of Spectrum and Market Oversight: Enforcement of Infrastructure Sharing, [...]
direct marketing under the consumer protection act
[27 April 2026] The Minister of Trade, Industry and Competition has published final amendments to the Consumer Protection Act Regulations, intended to establish an opt-out registry and provide some relief from the deluge of phone [...]
end-user and subscriber service charter regulations
| 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | [25 January 2025] ICASA has finalised this process, publishing amendments to the EUSSC Regulations on 23 January 2026. End-User [...]
ICTs for people with disabilities
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for [...]
Carrier Select & Carrier Pre-selection
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed [...]
ICASA Annual Report: Consumer Affairs
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following [...]