[26 May 2026] The communications regulator provided Parliament wtih an update on some key issues on 15 May 2026. Future Overall Agenda on the use of Spectrum and Market Oversight: Enforcement of Infrastructure Sharing, Universal Service Compliance and Social Obligations __ [24 April 2026] ICASA presented its Annual Performance Plan (APP) for the period [...]
[27 April 2026] The Minister of Trade, Industry and Competition has published final amendments to the Consumer Protection Act Regulations, intended to establish an opt-out registry and provide some relief from the deluge of phone spam. Consumer Protection Act Amendment Regulations 2026 The Amendment Regulations came into force on publication on 15 April 2026. ___ [...]
| 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | [25 January 2025] ICASA has finalised this process, publishing amendments to the EUSSC Regulations on 23 January 2026. End-User and Subscriber Service Charter Amendment Regulations 2025 Reasons Document End-User and Subscriber Service Charter Amendment Regulations 2025 The Amendment Regulations [...]
[9 April 2021] ICASA has published the final Code for Persons with Disabilities Regulations, 2021 which will come into force 18 months from the date of publication in the Gazette (10 October 2022). Code for Persons with Disabilities Regulations, 2021 Code for Persons with Disabilities Regulations, 2021 - Reasons Document ___ [24 July 2020] ICASA [...]
[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]
The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]
ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption. ICASA Notification on the Exemption Process [...]
Consumer Protection Act 2008