End-user and Subscriber Service Charter

April 3rd, 2016|compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets|

[3 April 2016] Final regulations have been published. EUSSC Regulations 2016 ___ [22 October 2015] ICASA has withdrawn the draft published on 9 October 2015 and published a new version. Draft End User and Subscriber Service Charter Regulations (21 October 2015) The new closing date for submissions is 16h00 on Wednesday 2 December 2015. ____ [...]

ICTs for people with disabilities

January 8th, 2016|Consumer Protection, licensing, miscellaneous, snippets|

[8 January 2016] The Department of Telecommunications and Postal Services has invited interested persons to attend an interactive symposium on ICTs and accessibility to be held from 3-5 February 2016 in White River, Mpumalanga. DTPS Invite to ICT Accessibility Symposium February 2016 The aim of the symposium is to discuss the role of ICTs in the [...]

Carrier Select & Carrier Pre-selection

April 29th, 2012|access, Consumer Protection, snippets|

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection [...]

ICASA Annual Report: Consumer Affairs

November 11th, 2011|Consumer Affairs, Consumer Protection, ICASA, News|

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description [...]

ICASA Annual Report 2010 – 2011

November 11th, 2011|competition, Consumer Protection, frequency, ICASA, licensing, News, snippets|

ICASA has made available their Annual Report for the period ending 31 March 2011. The Report details ICASA's efforts and progress over the last year in the South African regulatory environment. See below for some of the more noteworthy regulatory statistics from the past year.   Frequency Issues and Type Approval Legal and the CCC [...]

ICASA Notification on the Exemption Process as per the Consumer Protection Act

April 30th, 2011|Consumer Protection, snippets|

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption.   ICASA Notification on the Exemption [...]

CPA Regulations

April 30th, 2011|Consumer Protection|

Consumer Protection Act Regulations (1 April 2011)   The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable [...]

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