Consumer Protection

ICASA's mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.


ICASA to revise End-user and Subscriber Service Charter

Posted in : Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets

[14 July 2014] ICASA have decided to forego public hearings in favour of a workshop with interested stakeholders on the basis that this “is likely to better achieve the objectives of effective consumer protection”. The workshop is scheduled for 09h30 to 16h00 on Wednesday 23 July 2014 and will be held at ICASA (Block C). […]

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Communications for people with disabilities

Posted in : Consumer Protection, licensing, miscellaneous, snippets

[8 July 2014]¬†Final Schedule for hearings to be held at ICASA on the Draft Code for People with Disabilities, 10-11 July 2014 ___ [26 June 2014] According to a media release dated 24 June 2o14, public hearings on the draft Code for People with disabilities will be held around South Africa commencing on 26 June […]

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Carrier Select & Carrier Pre-selection

Posted in : access, Consumer Protection, snippets

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed by the ICASA Chairperson on 18 April 2012 and published in the Government Gazette on 28 April 2012. Carrier Preselection […]

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ICASA Annual Report: Consumer Affairs

Posted in : Consumer Affairs, Consumer Protection, ICASA, News

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following table details the complaints received in the period ending 31 March 2011 Quality of Service complaints QUALITY OF SERVICE Description […]

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ICASA Annual Report 2010 – 2011

Posted in : competition, Consumer Protection, frequency, ICASA, licensing, News, snippets

ICASA has made available their Annual Report for the period ending 31 March 2011. The Report details ICASA’s efforts and progress over the last year in the South African regulatory environment. See below for some of the more noteworthy regulatory statistics from the past year.   Frequency Issues and Type Approval Legal and the CCC […]

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ICASA Notification on the Exemption Process as per the Consumer Protection Act

Posted in : Consumer Protection, snippets

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will undertake a consultative process before making a final determination on an application for exemption.   ICASA Notification on the Exemption […]

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CPA Regulations

Posted in : Consumer Protection

Consumer Protection Act Regulations (1 April 2011)   The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold above which a juristic person will not be entitled to the protections offered by the Act. The applicable threshold applicable […]

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Consumer Protection Act

Posted in : Consumer Protection

Consumer Protection Act 2008

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