Consumer Protection

ICASA's mandate includes the protection of consumer interests in the electronic communications industry. It therefore has a sectoral focus as opposed to the broad scope of interest of the National Consumer Commission.

End-user and Subscriber Service Charter

Posted in : compliance, Consumer Affairs, Consumer Protection, licensing, Open for comment, snippets

[3 April 2016] Final regulations have been published. EUSSC Regulations 2016 ___ [22 October 2015] ICASA has withdrawn the draft published on 9 October 2015 and published a new version. Draft End User and Subscriber […]

more ...

ICTs for people with disabilities

Posted in : Consumer Protection, licensing, miscellaneous, snippets

[8 January 2016]┬áThe Department of Telecommunications and Postal Services has invited interested persons to attend an interactive symposium on ICTs and accessibility to be held from 3-5 February 2016 in White River, Mpumalanga. DTPS Invite […]

more ...

Carrier Select & Carrier Pre-selection

Posted in : access, Consumer Protection, snippets

[29 April 2012] ICASA has published the Code of Conduct for Carrier Pre-Selection Phase 1 in terms of the Carrier Pre-Selection Phase 1 Regulations published on 27 September 2010. The Code of Conduct was signed […]

more ...

ICASA Annual Report: Consumer Affairs

Posted in : Consumer Affairs, Consumer Protection, ICASA, News

The following is derived from the ICASA Annual Report for the period ending 31 March 2011 Consumer affairs and complaints ICASA handles the resolution of consumer complaints in the sphere of communication services. The following […]

more ...

ICASA Annual Report 2010 – 2011

Posted in : competition, Consumer Protection, frequency, ICASA, licensing, News, snippets

ICASA has made available their Annual Report for the period ending 31 March 2011. The Report details ICASA’s efforts and progress over the last year in the South African regulatory environment. See below for some […]

more ...

ICASA Notification on the Exemption Process as per the Consumer Protection Act

Posted in : Consumer Protection, snippets

ICASA has given notice to licensees that it has established a Council Committee with the mandate to consider section 5(3) of the CPA and provide advice to Council. ICASA made it clear that it will […]

more ...

CPA Regulations

Posted in : Consumer Protection

Consumer Protection Act Regulations (1 April 2011)   The Minister of Trade and Industry is required under section 6(1) of the CPA to make a determination as to the annual turnover or asset value threshold […]

more ...

Consumer Protection Act

Posted in : Consumer Protection

Consumer Protection Act 2008

more ...


  • + Compliance
  • + Legislation
  • + Policy
  • + Licensing
  • + Access
  • + ICASA
  • + Numbering
  • + Consumer Protection Resources
  • + Universal Service & Access